Complaints and Returns

Right of Withdrawal from the Agreement (by law, applies only to consumers and does not apply to custom-made products)

You have the right to withdraw from this agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party other than the carrier and indicated by you, acquire possession of the last item or part.

To exercise the right of withdrawal, you must inform us (HASPRO Sp. z o.o., ul. Hoffmanowej 19/302, Rzeszów, [info@hasproearplugs.com](mailto:info@hasproearplugs.com), Phone: +48 17 7850250) of your decision to withdraw from this agreement by means of a clear statement (e.g., a letter sent by post, fax, or email). You may use the model withdrawal form, but it is not mandatory.

To meet the withdrawal deadline, it is sufficient for you to send the communication regarding your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of Withdrawal from the Agreement

If you withdraw from this agreement, we will refund all payments received from you, including the costs of delivery (except for additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and in any case no later than 14 days from the day we are informed of your decision to withdraw. Refunds will be made using the same payment method you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees as a result of this refund. We may withhold the refund until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

Please return or send the goods to: HASPRO Sp. z o.o., ul. Hoffmanowej 19/302, Rzeszów, without undue delay and in any event no later than 14 days from the day on which you informed us of your withdrawal. The deadline is met if you send the goods before the 14-day period expires. You are only responsible for any diminished value of the goods resulting from handling them in a way other than necessary to establish their nature, characteristics, and functioning.

The right of withdrawal by the consumer is excluded in the case of:

Agreements where the subject of performance is a non-prefabricated item, made according to the consumer’s specifications or serving to meet their individual needs.

MODEL WITHDRAWAL FORM (this form should be completed and sent only if you wish to withdraw from the contract)

– To: Haspro Sp. z o.o., ul. Hoffmanowej 19/302, Rzeszów, [info@hasproearplugs.com](mailto:info@hasproearplugs.com), Phone: +48 17 7850250

– I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) sale of the following goods (*) / supply of the following service (*)

– Date of conclusion of the contract (*) / receipt (*)

– Name(s) of consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only if form is submitted on paper)

– Date (*)

**Complaints regarding Goods**

Applicable to Clients who are Consumers:

We are obliged to deliver goods free from defects. Statutory liability for defects in sold goods (warranty) applies as specified in Articles 556 and 556[1]-556[3] and subsequent provisions of the Civil Code.

Complaints can be submitted:

– in writing to: HASPRO Sp. z o.o., ul. Hoffmanowej 19/302, Rzeszów.
– via email: [info@hasproearplugs.com](mailto:info@hasproearplugs.com)

When exercising rights under the warranty – if necessary to process the complaint – you are required to deliver the defective goods at our expense to the above postal address. If, due to the type of goods or the way they are installed, delivering the goods would be excessively difficult, you are required to make them available to us at the location where they are situated. We undertake to respond to complaints immediately, and in any case no later than 14 days from their submission.

We are liable under the warranty if a physical defect is found within two years from the date the goods were delivered to you. For used movable goods, the warranty liability period is one year from the date of delivery.

In the complaint, it is recommended to (1) provide information regarding the subject of the complaint, including the type and date of occurrence of the defect; (2) specify the requested remedy (replacement of the goods, repair, price reduction, withdrawal from the contract if the defect is significant); and (3) provide contact details of the complainant – this will facilitate and speed up the processing of the complaint. These recommendations are guidelines and do not affect the validity of complaints submitted without them.

Applicable to Clients who are not Consumers:

In the case of a sales agreement concluded with a Client who is not a Consumer, pursuant to Art. 558 § 1 of the Civil Code, the online store’s liability under the warranty for defects in the goods is excluded. This exclusion does not apply in the event of fraudulent concealment of a defect by us.