Complaints and returns policy.
The right to withdraw from the contract (under the Act, only consumers are entitled and not applicable to custom-made products)
You have the right to withdraw from this contract within 14 days without giving any reason. The deadline to withdraw from the contract expires after 14 days from the day on which you came into possession of the last lot or part or when a third party other than the carrier and indicated by you came into possession of the last lot or part.
To exercise the right of withdrawal, you must inform us (HASPRO Sp. Z o. O. Hoffmanowa 19/302, Rzeszów, firstname.lastname@example.org Phone: +48 17 7850250) about your decision to withdraw from this contract by unequivocal statement (for example, a letter sent by post, fax or e-mail). You can use the model withdrawal form, but it is not mandatory.
To meet the deadline to withdraw from the contract, you only need to send information regarding the exercise of your right to withdraw from the contract before the deadline to withdraw from the contract.
Effects of withdrawal from the contract
In the event of withdrawal from this contract, we will refund all payments received from you, including the costs of delivery (except for additional costs arising from your chosen delivery method other than the cheapest usual delivery method offered by us), immediately, and in any case not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. The refund of payments will be made using the same payment methods that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this refund. We may withhold reimbursement until we receive the item or until we receive proof of sending it back, whichever occurs first.
Please send or give us the item to the following address: HASPRO Sp. z o.o; ul. Hoffmanowa 19/302, Rzeszów, immediately, and in any case not later than 14 days from the day on which you informed us about withdrawal from this contract. The deadline is met if you send back the item before the 14-day deadline. You are only responsible for reducing the value of the item resulting from using it in a different way than was necessary to establish the nature, characteristics and functioning of the item.
The right to withdraw from the contract by the consumer is excluded in the case of:
Contracts in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs.
MODEL FORM OF WITHDRAWAL FROM THE CONTRACT (this form should be completed and returned only if you wish to withdraw from the contract)
– Address: Haspro Sp. z o.o., ul. Hoffmanowej 19/302, Rzeszów, email@example.com, Phone: +48 17 7850250
– I / We (*) hereby inform / inform (*) about my / our withdrawal from the contract of sale of the following items (*) contract of delivery of the following items (*) work contract consisting in the performance of the following items (*) / for the provision of the following service (*)
– Date of conclusion of the contract (*) / receipt (*)
– Name of consumer (s)
– Address of consumer (s)
– Signature of the consumer (s) (only if the form is sent on paper)
– Date (*)
Complaints about Goods
Applies to the Customer who is a Consumer:
We are obliged to deliver goods free from defects. The statutory right of liability for defects of the sold item (warranty for defects) applies to the extent specified in art. 556 and art. 556  -556  and subsequent Civil Code.
Complaints can be submitted:
– in writing to the following address: HASPRO Sp. z o.o; ul. Hoffmanowa 19/302, Rzeszów.
– via email to the following address: firstname.lastname@example.org
In the case of exercising the warranty rights – if we deem it necessary to consider the complaint, you are obliged to deliver the defective goods at own expense to the postal address indicated above. If, due to the type of product or the way it was installed, the delivery of the product would be excessively difficult, you must provide it to us where it is located. We undertake to respond to the complaint immediately, no later than within 14 days from the date of its submission.
We answer under the warranty if a physical defect is found within two years from the date of delivery of the goods to you. If the subject of the sale is a movable item, the liability under the warranty is one year from the date of issue.
In the complaint, it is recommended (1) to provide information regarding the subject of the complaint, in particular the type and date of the defect; (2) specification of the request regarding the method of removing the defect (replacement of the good with a new one, repair of the good, reduction of the price, withdrawal from the contract – if the defect is significant); and (3) providing contact details of the person submitting the complaint – this will facilitate and accelerate the consideration of the complaint by the Store. The recommendations set out in the previous sentence are in the form of non-binding instructions only and do not affect the effectiveness of complaints submitted without providing the recommended information.
Applies to the Customer who is not also a Consumer:
In the case of a Sales Agreement concluded with a Customer who is not also a Consumer, pursuant to art. 558 § 1 of the Civil Code, the Online Store’s liability under the warranty for defects in the Good is excluded. This exclusion is ineffective if we cunningly conceal a defect.